We are the world's leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources.We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge. Formula for Success We are seeking a dedicated and experienced Head Technician to join our Technical Operations team. In this role, you will be responsible for driving and implementing technical, color, and digital customer solutions while aligning customer initiatives with our Distribution teams. You will steer customer solutions delivered by the technical field teams within the designated territory.Key ResponsibilitiesMonitor and describe key customer and distribution visit frequency cycles, setting objectives and action plans based on business rules and sales priorities.Assign, steer, and monitor Technical Service Representatives (TSRs) priorities daily to ensure rapid response to critical customer technical and color situations.Define and implement key customer technical service initiatives in collaboration with Distribution field technical support functions.Participate in regular distribution manager meetings to create technical service planning and objectives, aligning resources and monitoring outcomes.Identify and address the development needs of both BASF and Distribution field technical functions through coaching and training. Ingredients for Success To be successful in this role, you should possess a combination of technical expertise, strong communication skills, and a proactive approach to relationship management.A solid understanding of vehicle refinishing processes and the ability to implement technical solutions that meet customer needs effectively. 6+ years of experience in the refinish industry required, with a background in coaching and development.Experience in coaching and training both internal teams and external partners, ensuring that all staff are equipped with the necessary skills to deliver outstanding service. Proven ability to influence cross-functional teams and effective communication skills.A commitment to demonstrating customer focus by proactively addressing client needs, resolving complaints promptly, and ensuring customer satisfaction.Proficient in Microsoft Office; experience with modern auto refinish materials preferred but not essential.What we can offer youAt BASF you get more than just compensation. Our total offer includes a wide range of elements to suit each one of our global team. By creating chemistry with us, you can look forward to:A diverse and inclusive environment, with an open and fair internal promotion processA competitive parental leave policy, and a supportive return to work planGive back to your community with our corporate volunteering scheme4 weeks annual leave, with the offer to purchase additional leave throughout the yearOpportunities to apply for international assignments - the perks of a global business!Connect to Create ChemistryIf you'd like to join a diverse global business and create chemistry for a sustainable future, we want to hear from you!Click 'apply' below. Applications close Monday 10th February 2025, however apply as soon as possible as we may progress sooner.BASF is proud to be a WORK180 Endorsed Employer for all women. If you'd like to know more information about how we are supporting our employees, you can view our policies and benefits here.Offers of employment will be subject to background checks including references, police checks and pre-employment medical.BASF does not accept unsolicited CVs from recruitment agencies. At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.Stay alert for possible recruitment fraud! This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF. Remember, neither BASF nor our representatives will ever request money from a job candidate. If you suspect recruitment fraud and BASF is mentioned, first get in touch with HR team at BASF.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams' performance.Join the team and connect with more than 117,000 other minds.