We are currently seeking a Desktop Support Technician to join a National IT Division, based in the Brisbane office on a full-time basis for a large qualified services orgnisation. This role gives the opportunity to support the national business with IT hardware deployment, support, and training. You will work within a large IT team nationally and have opportunities to develop your career.
Key Responsibilities:
Monitoring/responding to incoming requests and providing first level IT support to the business, escalating as required
Providing support to staff in a face to face capacity on the ground and remotely over the phone with support tools such as TeamViewer and Remote Desktop
Travelling to other offices around Australia, as required
Configuring and Installing personal computers, mobile devices, software and peripheral equipment
Policing security in accordance with the national IT procedures and policies
Adhering to established SLA's with the business and key stakeholders for timely resolution of issue
About you:
12+ months experience in a similar role
Experience in a professional services environment an advantage
Excellent knowledge of the Microsoft desktop environment and Microsoft Office suite
Exposure to Active Directory and IT ticketing systems (ServiceNow)
Outstanding skills in troubleshooting, organisational and time management
A practical fast learner who is open to new challenges
Ability to work autonomously and in a team
Willingness to learn and positive can-do attitude
Excellent communication skills (written and verbal)
Excellent customer service, especially working with clients face to face