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Job Summary:
The Sales Support will support the sales team by managing administrative processes, assisting with partner relations, and coordinating with various functions to facilitate smooth booking operations. This role requires a candidate with experience in the travel industry who understands the nuances of Travel product/services distribution. The specialist will help ensure efficient service delivery, handle customer inquiries, and maintain strong relationships with clients.
Key Responsibilities:
* Act as a primary point of contact for travel agents for escalations and inquiries.
* Support the sales team in managing client relationships, addressing special requests, and resolving disputes.
* Coordinate with the sales team to monitor key account activities and address customer feedback promptly.
* Provide rate comparison with revenue for possible revenue optimisation.
* Provide periodic Performance reports to clients highlighting the risks and opportunities.
* Coordinate with finance to ensure accurate invoicing, payment tracking, and handling of commission structures.
* Collaborate with the operations team to ensure seamless processes for booking confirmations, customer communications, and service delivery.
* Work closely with the marketing team to support special offers, sales campaigns, and client-specific promotions & translations.
* Continuously assess booking and sales support processes, recommending improvements to enhance efficiency and client satisfaction.
* Identify and troubleshoot any system or process issues that may disrupt sales support activities.
Qualifications:
* Education: Bachelor's degree in Tourism, Hospitality, Business, or a related field (preferred)
* Experience: 2+ years in sales support, client services, or operations within the travel or hospitality industry, preferably with experience within B2B travel distribution,
Skills:
* Excellent written and verbal communication skills
* Strong organizational and multitasking skills with high attention to detail
* Analytical skills for generating insights from sales and booking data
* Customer-oriented with a proactive problem-solving approach
* Data Oriented & Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
* Self-motivated, proactive, and adaptable to a dynamic travel environment
* Strong relationship-building skills with clients and suppliers
* Ability to handle high volumes of requests efficiently
* Team-oriented, collaborative, and solutions-focused
* High attention to detail with a commitment to service excellence
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Customer Service
* Industries
Travel Arrangements, Hospitality, and Airlines and Aviation
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