We’re looking for a Claims Administrator to manage Insurance Repair claims and ensure our Builders and Trades meet required claim KPI’s including timelines, cost, customer service and scope accuracy. The team focuses on performance and the relationship between building/trade partners and Allianz Partners.
Key Responsibilities
- Client Accountabilities: Ensure the highest standard in all contacts and interactions with internal and external stakeholders (written, phone, face to face).
- Handle and resolve complaints professionally, aiming for a win/win outcome while demonstrating the Allianz People Attributes.
- Provide quality follow through and excellence in service in all dealings with customers and client companies.
- Actively engage in Work Health and Safety activities to ensure our network acts in line with AzP & Client WHS expectations.
- Financial Accountabilities: Monitor repair costs and identify opportunities to drive down repair costs.
- Ensure relevant costs are paid and client billed correctly.
- Demonstrate Allianz People Attributes in outcomes.
- Culture: Act as a role model with values underpinning decision-making and actions.
- Repair Management: Monitor claims regarding validity, circumstances, and cost containment; coach builders in report writing and required documentation; ensure Builders meet required service levels; implement cost savings where appropriate; provide regular reports on provider performance.
- Management Of Workload: Provide honest assessment of workload status to management; be agile in a dynamic environment; utilise refined time management skills.
What You Bring
- Property Claims experience with a focus on superior customer service to internal and external customers.
- Proactive management of a diverse portfolio of home claims end to end.
- Minimum 2 years’ experience and knowledge in the property claims insurance sector.
- Understanding of GICOP and other insurance industry regulations and standards.
- Ability to multi-task, prioritise, and work in a fast-paced environment.
- Excellent written and verbal communication skills.
- Experience in solving problems and handling conflicts.
- Confidence to learn, access and use different systems and software.
- Robust attention to detail; team player attitude with respect for others.
- Problem Solving And Decision Making Skills: Able to make decisions swiftly and apply them practically.
- Communication Skills: Ability to communicate, influence and build effective relationships at all levels; background in property claims management and desktop assessing is advantageous; understanding of WHS requirements in the building industry; adaptable communications for different audiences; proven written and verbal communication skills.
- Professional Approach: Demonstrated professionalism, maturity and candour; ability to deliver results in high-pressure environments; ability to meet deadlines and remain motivated; professional presentation.
- Ability to Work Autonomously and in a Team: Operate autonomously with initiative and sound judgment; work effectively as part of a team; collaborate with other departments; support new team members; assist others as required; work within a team to achieve KPIs and objectives.
We’re committed to an inclusive and diverse workforce. Allianz Partners is an equal opportunity employer and welcomes applications regardless of ethnicity, age, gender, nationality, religion, disability or sexual orientation.
Location: Brisbane City, Queensland, Australia. Employment type: Full-Time, Permanent.
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📌 Claims Administrator - Home
🏢 Allianz Partners
📍 Queensland