IG3 Education is a leading Education Solutions Provider that supplies solutions to education institutions across Australia.
We require a skilled and motivated Technical Support person with good IT and technical skills. This position is primarily to provide telephone and email support to our customers, on both our hardware and software product range country wide. The successful candidate will be based in our Robina, Queensland office.
Essential skills and qualifications:
Passion for technology
Proven experience in the field of IT support, specifically telephone support
Good knowledge of IT hardware, setup and troubleshooting
Installation and troubleshooting of Microsoft Windows operating system
Good working knowledge of Apple MacOS operating system
Working knowledge of Apple iOS.
Above average knowledge of Android operating system
Good working knowledge of web-based platforms.
Programming skills would be beneficial but not essential.
Good communications and professional customer facing skills
Common sense and the ability to take decisions and follow instructions
Attention to detail
Tidy appearance and be able to create a good first impression with customers
Hard working, fast and efficient and not be a clock watcher
Must have a valid driver’s licence
Will be responsible for:
Attending to telephone support call regarding technical issues
Support for Interactive Touch panels being used via Windows, MacOS, iOS and Android.
Support for Educational Software products and the My.IG3 portal
Limited onsite support may be required from time to time
Some after hours’ work from time to time
Relevant administration
Ensure all work is completed to customer satisfaction and within predetermined timeframes