What You'll Be Doing
Lead and mentor a team of 3 support professionals
Act as the primary escalation point for complex issues
Collaborate with the IT Manager to shape and deliver the strategic direction of the Service Desk
Ensure smooth day-to-day operations and continuous improvement of support services
Maintain high-quality communication and resolution standards across all tickets
Support a range of systems including:
Office 365 tenancy
Active Directory
JIRA
Shell scripting
A bespoke
MIS platform
(training provided)
What You Bring
Proven experience in IT support or service desk leadership
Robust technical skills across Microsoft 365, AD, and scripting
Ideally,
Microsoft certifications
to back up your hands-on experience
A
customer-first mindset
with excellent problem-solving skills
Ability to stay calm and keep stakeholders informed under pressure
Experience in an
MSP environment
is highly regarded
Why This Role Matters
This team is known for solving problems quickly, keeping stakeholders happy, and allowing the business to focus on what it does best. You'll play a key role in maintaining that reputation and driving continuous improvement.
What's in it for You?
Flexible hours
: 8:30am – 5:00pm (with some flexibility)
Competitive salary
: Up to $110K + Super (negotiable)
Onsite parking
(TBC)
Supportive team culture
with twice-weekly standups
If you're looking for a role where your leadership and technical skills will be valued — and where people genuinely enjoy coming to work —
click apply now
!
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📌 It Support Manger
🏢 Enterprise IT Resources
📍 Sydney