Customer Service Representative
We are seeking a motivated and results-driven individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with people and providing exceptional customer service.
* Provide excellent customer service via face-to-face, phone, and online interactions.
* Explore new opportunities to find the right financial solutions that may improve customers' positions.
* Utilize various technologies, systems, and digital platforms to manage customer relationships and resolve issues.
As a Customer Service Representative, you will be an ambassador of our brand, promoting a culture of excellence and integrity in all your interactions. You will work collaboratively with your Manager and team to achieve branch goals and objectives.
Key responsibilities include:
1. Managing customer complaints and resolving issues in a timely and professional manner.
2. Providing accurate and up-to-date information about products and services to customers.
3. Building strong relationships with customers to increase loyalty and retention.
Requirements:
* Experience in sales and service, preferably in retail, banking or hospitality industries.
* Cash handling experience and an accurate eye for detail.
* A learning mindset and ambition to build a career in the banking industry.
Benefits:
* Opportunity to work in a dynamic and growing organization.
* Competitive salary and benefits package.
* Opportunities for professional development and advancement.
This is an exciting opportunity to join our team and make a real difference in people's lives. If you are passionate about delivering exceptional customer service and have a strong desire to grow and develop your career, then we want to hear from you!