Your Business
Chief Operations Office (COO) is responsible for operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
Within the Chief Operations Office (COO), Retail Operations (RO) is the engine room of the CBA Group, driving the processes that deliver products and services to our customers. If you have taken out a home loan, opened a CommSec account, used an ATM, applied for a credit card, or made an international funds transfer, then you have interacted with one of the many aspects of GO.
CommBank is recognised as leading the industry in operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.
Your Team
The Retail Credit Decisioning (RCD) team is a GO utility function that supports Retail Banking Services (RBS) lending teams (including Third Party Banking) by making responsible credit risk decisions within the Bank's risk appetite statement and regulatory framework following a standard credit process with the focus on enhancing the financial wellbeing of our customers.
RCD is responsible for the credit assessment of all retail loan applications completed within the RBS Group which are unable to be automatically assessed via the Bank's credit scoring systems. This includes new home loan, personal loan, personal overdraft, credit card applications, and variations on existing retail lending loans such as partial discharge, consents, and switching requests. Additionally, all Broker originated home loan applications are assessed by the team.
Your Responsibilities
Reporting to the Team Manager Credit Services, this role will see you responsible for the assessment and final decisions for Secured and Consumer Finance credit referrals. These will be received via the Proprietary and/or Third-Party Channels.
The objective of this role is to ensure accurate and effective credit decisions are made in a consistent, efficient, and timely manner and to deliver excellent customer service. This will be achieved through adherence to risk policies and procedures, support and active commitment to credit training and your development, including active participation in cultivating positive behaviours and supportive language.
A thorough understanding of the Group Risk framework, practices, and policies will be critical, and understanding how these apply to the operational team for support and ongoing management will be expected.
You will also be expected to perform the following tasks :
* Effective utilisation of your PCAA delegation to make safe, sound, and responsible credit decisions.
* Focus on efficiency and exercising delegation in rework to deliver fast, quality decisions for our customers.
* Use consistency and good judgment with the application of policy when assessing applications to drive good customer focus outcomes.
* Identify Continuous Improvement opportunities to simplify our business and improve outcomes for our customers.
* Deliver safe and customer-focused financial outcomes for the Group.
* Ensure compliance within delegated authorities and internal and external compliance/audit requirements, which may include adherence to government/governing body legislative policies.
* Take a values-based approach and build trust within our teams.
* Communicate professionally, clearly, and concisely with key stakeholders (lenders, brokers, and customers), with the ability to build rapport.
* Deliver on the RCD Strategic priorities and business line partner priorities, including outbound calls to the lending network in line with our service offering.
* Be responsible for the timely and accurate assessment of allocated New Business and Credit Variation applications within service level agreements.
* Support the leadership team within RCD, including the completion of Team Manager reliefs when required.
* Adhere to the Code of Conduct, which sets the standards of behaviour, actions, and decisions expected from our people.
Your Skills & Experience
* Industry-related tertiary qualifications are an advantage but not mandatory.
* PCAA to decision ''Complex" Credit applications.
* Personal Credit Underwriting Authority of $5 Million.
* Understanding of APRA, ASIC regulatory, and responsible lending requirements and how this impacts policy.
* Advanced knowledge in analyzing and extracting income from business financial statements for complex self-employed customers (company, trust, and multiple entity trusts).
* Advanced knowledge in analyzing PAYG income documentation and valuation reports.
* Excellent understanding of retail lending policies, processes, and procedures, and their application during loan verification at origination.
If this sounds like you, apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through the proper channels to submit a valid application. We're keen to support you with the next step in your career.
We are aware of some accessibility issues on this site, particularly for screen reader users. If you require additional support, please contact HR Direct at 1800 989 696.
Advertising End Date: 12 / 09 / 2024
#J-18808-Ljbffr