At YHA Australia, we're a not-for-profit, membership-based social enterprise providing affordable, quality accommodation with purpose.
We're committed to creating a more open and welcoming world where connections thrive and experiences matter. We believe travel should do more than move you from place to place; it should inspire you to think differently, live boldly, and protect the world you're exploring.
Our network spans 20 uniquely characterful properties across Australia, from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison, eco-retreats nestled in National Parks, and beachside beauties in Byron Bay and Port Elliot.
YHA Cape Byron, YHA Byron Bay, and The Deck
offer inviting common areas surrounding spacious, heated pools and BBQ zones, perfect for socialising. Ideally located in the town centre, these properties are within walking distance of the beach and cycling paths.
The Role
Our Assistant Manager plays a critical role in the operation and success of our Byron properties. You'll work closely with and support the Property Manager in the day-to-day management of the properties, ensuring both our team and guests enjoy their time with us.
This is a hands-on role, supported by Shift Managers, divisional Supervisors, and the wider management team across our network.
Key Responsibilities
Lead and supervise teams across all departments; Housekeeping, Reception, Food & Beverage, and Maintenance. This includes recruitment, rostering, and performance management.
Assist with budget preparation and reporting requirements.
Drive continuous improvement in service delivery, team development, and guest experience.
Champion health, wellbeing, and safety for both team members and guests.
Foster a positive work culture aligned with our values.
Handle guest queries and complaints professionally and hospitably.
Develop and train teams on upselling initiatives and revenue opportunities.
Actively contribute to guest activity development.
What You'll Need
A genuine passion for hospitality, travel, and tourism, especially in the Byron area.
Leadership experience in an accommodation environment (hotel-style background preferred).
A valid RSA and First Aid Certificate (or willingness to obtain during recruitment).
A supportive, development-focused leadership style.
Our Values
Collaborate, listen, and connect
Care for people and planet
What's in it for you?
Travel Perks:
Free stays across our network, because we love travel as much as our members do
Team Adventures:
Opportunities to visit other locations for team building and training.
Discounts:
Access to benefits at various stores and across the YHA network.
Growth:
Professional development and career opportunities throughout YHA.
Cultural Flexibility:
Swap standard public holidays for ones that have personal meaning.
Wellbeing Support:
For you and your immediate family through our Employee Assistance Program.
Referral Program:
Know someone great? We reward successful candidate referrals.
Application
If you are ready to make the world a more connected place, apply now with your resume and a covering letter.
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