Primary Details
Time Type: Full time
Worker Type: Employee
Locations: Parramatta or Newcastle
Newly established Eligibility team
Hybrid working – a mix of office and work from home
The opportunity
We are seeking an experienced Technical Specialist to join a newly established Eligibility team within our Workers' Compensation Nominal Insurer business. This team has been created to support upcoming legislative reforms that have changed how workers' compensation claims—particularly psychological injury claims—are assessed and determined. This is a pivotal technical role at QBE, supporting the delivery of fair, consistent and compliant claims outcomes within a complex and evolving legislative environment. The role is focused on providing specialist technical advice, guidance and decision support across eligibility and liability matters. It is well suited to professionals with strong legislative expertise, sound judgement, and confidence operating in structured, decision‐driven environments during periods of change.
Your new role
* Provide specialist technical advice and decision support on eligibility and liability matters for high‐volume, high‐turnover claims within the Nominal Insurer scheme.
* Interpret and apply legislation, guidelines and frameworks to support accurate, timely and compliant decision‐making aligned to legislative reform requirements.
* Support Case Managers and team leaders with complex, sensitive or precedent‐setting eligibility decisions.
* Assist in embedding consistent decision‐making practices, technical standards and quality outcomes across the Eligibility team.
* Maintain accurate, compliant documentation in line with regulatory, contractual and audit obligations.
* Contribute to continuous improvement by identifying emerging risks, trends and opportunities as reforms are implemented.
About You
* Extensive experience in workers' compensation claims, with strong exposure to technical, legislative and compliance‐focused decision‐making
* Strong working knowledge of legislative and statutory frameworks, with confidence interpreting and applying them in complex or changing conditions.
* Demonstrated experience providing technical advice, coaching or decision support to Case Managers.
* Excellent written and verbal communication skills, with the ability to clearly articulate complex decisions and legislative interpretations.
* Strong judgement, attention to detail and resilience when managing sensitive or time‐critical matters.
* A collaborative, adaptable mindset, with a willingness to support a newly established team navigating legislative change.
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance work/life balance
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
* 18 weeks' gender‐equal flexible leave for all new parents, including paid super
Rewards & Recognition
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Skills
* Analytical Thinking, Claims Settlement, Complex Claims, Critical Thinking, Customer Service, Decision Making, Detail‐Oriented, Emotional Awareness, Individual Resilience, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Regulatory Compliance, Risk Management
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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