Part-time or Full-time position based in the Barossa Valley
Do you love connecting with people and making their day brighter?
Would you enjoy a role where you can make a difference to both pets and their humans?
Do you thrive in a busy, supportive team environment?
Barossa Veterinary Service is seeking a Customer Care Representative who is passionate about delivering outstanding service and creating memorable experiences for our clients.
We're not your average workplace! We're innovative, progressive, and proud of the strong relationships we build with our clients, patients, and team. If you value learning, teamwork, and those "magic moments" that make a difference, we'd love to meet you.
About the Role
This role is a part-time or full-time position based in the Barossa Valley. You'll be the first point of contact for our clients, helping them with appointments, enquiries, and follow-ups, all while ensuring their pets receive the best care possible.
As part of an exciting period of growth, Barossa Veterinary Service is expanding into a brand-new hospital space designed to support the future of veterinary care in our region. This expansion is allowing us to grow our team, improve the client and patient experience, and create dedicated roles that support both exceptional care and a connected, welcoming environment for our community.
Our Customer Care team plays a huge role in shaping how people feel when they interact with our clinic. From the first phone call to discharge follow‐ups, this role helps create calm, supportive, and memorable experiences for clients and their pets during what is often an emotional or stressful time.
Key responsibilities include:
* Providing administrative support, including bookings, insurance claims, prescriptions, client orders, and general enquiries
* Managing phone lines and welcoming clients warmly and professionally
* Maintaining the waiting room and merchandise displays
* Assisting with patient follow‐ups and client communications
* Supporting the team to uphold our high standards of care and service
* Actively contributing to the continuous improvement of our systems, client experience, and workflows
About You
You're an organised, compassionate, and detail‐oriented person who takes pride in going the extra mile. You enjoy connecting with people, thrive in a fast‐paced environment, can learn scientific knowledge quickly, and bring positive energy to your team.
You'll bring:
* Experience in customer service, reception, or administration
* Strong communication and interpersonal skills
* A professional, empathetic approach when dealing with people and their pets
* Excellent attention to detail and confidence using digital platforms
* The ability to stay calm and problem‐solve under pressure
* A genuine interest in animals and the human–animal bond
* A growth mindset — you're curious, adaptable, and open to new ways of working
* The desire to contribute to improving the client experience and team processes
Experience in animal care industry an advantage but not required.
Who We Are
We're a family‐owned, community‐minded practice with over 40 years of history supporting the Barossa. Our reputation for excellence is built on our people, our patient care, and our passion for continuous improvement.
Our recent achievements include:
* Lincoln Leadership: Excellence in Veterinary Business Leadership (2026)
* South Australian Premier's Business and Export Award: Medium Business Of The Year Winner (2025)
* Winner of the Telstra Awards: South Australian Building Communities (2024)
* Australian Veterinary Association Business of the Year (2022)
What We Offer
* Above-award salary
* A supportive, fun, and dedicated team environment
* Ongoing learning and development opportunities
* Quarterly Wellness Days
* Your birthday off if rostered to work
* Regular team meetings and recognition programmes
* Employee of the Year and Leadership Awards
* Fun Fridays and a workplace that truly values connection
Ready to Join Us?
If this sounds like you, we'd love to hear from you!
To apply, please submit a written resume and a video, no longer than 1 minute, on the topic below.
* What makes a customer experience memorable?
Applications or enquiries can be submitted to rec••••••••@barossa.vet (Please Attention to Anita).
Please note that only successful candidates will be contacted.
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