Position Description
Position Summary
The General Practice Administrative Officer provides front-desk and administrative support to ensure the smooth operation of the medical practice. The role involves managing patient reception, appointments, billing, and general administrative tasks while maintaining a high standard of professionalism, confidentiality, and patient care.
Key Responsibilities
* Greet patients and manage reception duties in a professional and friendly manner
* Answer phone calls and respond to patient enquiries
* Book and manage appointments using the practice management system
* Process Medicare billing, payments, and receipts
* Maintain accurate patient records and update demographic details
* Manage referrals, correspondence, and incoming results
* Maintain confidentiality and comply with practice policies and privacy requirements
Skills and Experience
* Strong communication and organisational skills
* Ability to multitask in a busy healthcare environment
* Good computer skills and familiarity with medical software (desirable)
* Previous medical reception or administrative experience preferred
Key Attributes
* Professional and patient-focused approach
* Reliable, organised, and detail-oriented
* Ability to work independently and within a team.