Overview
A leading Australian IT and defence solutions provider is seeking an Event & Incident Analyst to ensure timely incident management within a collaborative team. The role involves monitoring events, managing high-priority incidents, and contributing to process improvement. The ideal candidate will have experience in IT service desk environments, strong customer service skills, and be willing to work on a rotating 24/7 roster. This position offers the opportunity to support critical ICT services for the Australian Department of Defence.
Reference: J-18808-Ljbffr
Responsibilities
* Monitor events to identify and triage issues
* Manage high-priority incidents to resolution within agreed SLAs
* Contribute to process improvement and incident management practices
* Collaborate with a cross-functional team in a rotating 24/7 roster
* Support critical ICT services for the Australian Department of Defence
Qualifications
* Experience in IT service desk environments
* Strong customer service skills
* Willingness to work on a rotating 24/7 roster
#J-18808-Ljbffr