About OMEGA
Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage, but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.
The Role
A senior leadership position responsible for all aspects of the OMEGA brand at strategic and operational levels across Australia and New Zealand. The role has full P&L accountability overseeing and leading corporate retail, wholesale and E‑commerce channels. Also includes business planning, achieving sales targets, marketing, inventory control, customer service and leadership of OMEGA local employees.
Key Responsibilities
* Define and implement strategies aligned with global direction
* Full P&L accountability leading achievement of sales and profitability deliverables
* Lead distribution evolution roadmap across corporate retail, wholesale and e‑commerce channels
* Drive improvement in conversion, units per transaction, average transaction value, sell‑through and inventory productivity
* Act as the local market expert, monitoring trends, competitors, and client behaviour
* Ensure a consistent, luxury‑level client experience across corporate boutiques
* Build, inspire, and retain a high‑performing cross‑functional team
* Annual marketing calendar comprising advertising, retail marketing, events, public relations and visual merchandising initiatives
* Robust retail marketing program including experiential retail and service, brand presentations and calendar of activities that drive footfall, sales, and engagement
* Execution of retail operations, inventory planning, stock control, after‑sales service and SOP/group policies compliance
* Hands‑on support and knowledge of customer service performance, leading importance with OMEGA local employees
* Strong collaboration and communication with global and local stakeholders
Skills And Experience
* Significant luxury corporate retail background within Australia or internationally
* Demonstrated ability to design and scale clientelling and CRM strategies
* Passion for client experience and luxury craftsmanship
* Deep understanding of retail productivity levers
* Track record of P&L ownership, team development and delivering commercial growth
* Inspirational, hands‑on leader with excellent stakeholder management and communication
* Previous broad general management experience
* Excellent strategic thinking and data‑driven decision makingStrong negotiation skills
* Exceptional stakeholder management, diplomacy, and public representation skills
* Self‑motivated, resilient and success‑focused
Benefits
* Collaborative and supportive culture
* Novated leasing opportunities for electric vehicles
* Annual professional learning & development program
* Comprehensive income protection insurance
* Contemporary office space with complimentary on‑site car park
* Generous employee discount across all Swatch Group brands
* Access to Employee Assistance Program
Job Location
Level 3, 40 River Boulevard, 3121 Richmond, Australia (Victoria)
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