Pets deserve the world. They make us want to be better humans. That's why we've made it our mission to build the most engaged and passionate community of pets and pet parents across the globe, at Pet Circle.
Our team of 500+ pet obsessives span Australia, New Zealand, and the Philippines. We've scaled to become one of Australia's top five eCommerce companies and the number one online pet store. But we're just getting started.
The pet industry is booming, with a market value of $15 billion. Online pet retail is set to grow exponentially in the next few years. This is a unique career opportunity to be part of our epic growth story.
The Opportunity
As an Outbound Supervisor, you will assist the Operations Manager in ensuring the team is focused on their tasks and meeting KPIs. You will lead by example, ensuring all tasks are performed to the highest standards. You will also coach and mentor team members, helping them operate efficiently, safely, and to targets.
You will supervise our Outbound team, requiring you to work onsite at Tarneit, VIC.
Key Responsibilities
* Maintain a safe environment at all times by identifying, assessing, and mitigating workplace hazards.
* Provide exceptional customer experience by ensuring timely service and delivery to enhance customer satisfaction and loyalty.
* Oversee the picking, packing, dispatch, and staging teams.
* Ensure all staff are inducted and compliant with all WHS and company policies, as well as any legislative requirements.
* Log all MHE issues with vendors and ensure they are repaired in a timely manner to avoid downtime.
* Drive the team to meet daily KPIs.
* Ongoing training and coaching of staff to ensure they're effective and promote a positive culture.
* Identify possible risks and continually promote safety amongst employees.
* Ensure staff are following procedure.
* Process start of Day and End of Day operations.
* Timely and accurate reporting.
* Maintain Pet Circle WHS standards and Chain of Responsibility (CoR).
* QA Monitoring in conjunction with the QA team.
* Ensure every aspect of outbound function daily achieves service/quality elements that optimize the effectiveness of the inbound operations.
* Send through all linehaul estimates and vehicle requirements to linehaul providers.
* Toolbox Picking, Packing, and Dispatch teams.
* Ensure outbound area is clean and free of debris and hazards.
* Ensure outbound team is operating efficiently and moving priority transfers.
* Ensure End of Day handover reports are completed.
* Identify areas of inefficiency and potential service improvements.
* Assist in the Performance management of all employees against their respective KPIs.
Your Ideal Skills and Experience
* Experience in a similar role in a fast-paced warehouse environment.
* Proven ability to work collaboratively with individuals and in cross-functional teams.
* Ability to keep your finger on the pulse by supervising your team over a large workspace and always monitoring team performance.
* Excellent verbal and written communication skills.
* Safety-focused with general knowledge of WHS policies and procedures.
* High attention to detail and confidence to execute decisions.
* Can-do attitude, reliability, commitment, and a strong work ethic.
* Forklift License desirable but not essential.
We have an incredibly passionate team, a leading brand, 700,000 customers, and growing. We're only just getting started.
Candidate experience is of utmost importance at Pet Circle. We commit to responding to every application.
Belong at Pet Circle
We unite our unique expertise to achieve our goal of helping pet parents and pets thrive. We value diversity in all forms and perspectives, always. Our global team is highly valued for what they offer, and we create a humble and inclusive environment for all to thrive.