Staff Site Reliability Engineer - CPTO
We are Civica, building software that helps deliver critical services for citizens around the world. From local to state government, education, health, and care, our software supports over 5,000 public bodies and serves more than 100 million citizens. Our aspiration is to be a GovTech champion, supporting citizens and those who serve them every day. Civica is at a pivotal point on our journey with 21 years of growth and success.
As a Staff Site Reliability Engineer (SRE) focused on product engineering, you will play a foundational role in shaping how we build, scale, and evolve our next-generation technology stack. This role involves working across multiple teams to define engineering practices, architectural direction, and enabling patterns for our unified applications. You will collaborate with product managers, engineering leaders, and other staff/principal engineers to improve delivery flow, reduce duplication, and ensure long-term maintainability and quality. This role provides the opportunity to drive architectural clarity and delivery alignment across a modern tech stack while transitioning from legacy systems to a cohesive, modular product suite.
What You'll Be Doing
* Define and evolve product engineering practices, tooling, and shared application architecture patterns.
* Lead technical discovery, prototyping, and architectural alignment across teams contributing to our new platform.
* Provide hands-on support to unblock teams, improve implementation quality, and resolve cross-team technical challenges.
* Collaborate with engineering managers and product leads to shape delivery flow, team responsibilities, and ownership boundaries.
* Act as a mentor and technical coach to engineers across the organisation.
* Contribute to long-term architectural decisions that optimise modularity, resilience, and operability.
* Facilitate healthy architectural debate, consensus-building, and design governance.
* Navigate ambiguity and help co-create the organisation's path toward consolidated, high-quality delivery.
Requirements
What you will do to be successful in this role
* Technical depth and breadth: Strong expertise in building, scaling, and evolving modern web applications—ideally across both front-end and back-end domains (e.g. .NET, C#, cloud-native platforms).
* System design & problem-solving: Demonstrated ability to design and evolve architecture in complex, real-world systems.
* Influence & collaboration: Builds trust across teams, facilitates alignment, and helps teams move forward without needing formal authority.
* Delivery orientation: Understands how to balance engineering design with delivery constraints and business priorities.
* Organisational thinking: Shapes engineering patterns that scale across teams and time—familiar with enabling or platform team models.
Nice to have
* Experience with distributed systems and event-driven architecture.
* Familiarity with modern CI/CD, observability, and quality automation practices.
* Exposure to legacy system modernisation, refactoring, or product migration strategies.
* Awareness of Team Topologies, Domain-Driven Design, or similar models for designing software and teams.
Benefits
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different — and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans — there are plenty of opportunities to grow and be your best.
Giving culture — we encourage you to give back with benefits such as Days of Difference leave to volunteer for a charity of your choice.
Flexible work — we have the technology and tools to support you to work from home and come into our offices as needed to connect with colleagues.
Equal Employment Opportunity
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity of experience contributes to a broader collective perspective and better outcomes. We actively encourage everyone to apply, including Aboriginal and Torres Strait Islander peoples of Australia.
Location
Sydney, New South Wales, Australia
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