This is a Customer Service Specialist role with Great Southern Bank based in Toowoomba, QLD, AU Great Southern Bank Role Seniority - junior More about the Customer Service Specialist role at Great Southern Bank As our highly valued Customer Service Specialist based in Toowoomba your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs. This is a 12 month contract. 50 hours per fortnight, 5 hours a day, 5 days a week You’ll make an impact by: Helping customer meet their financial goals through our great value savings, insurance and personal lending products Deliver sales and lending results Supporting our purpose of helping every Australian own their own home. Do things differently with us To succeed in this role, you will enjoy: Learning new things such as new products, services, and ways of working Challenging yourself to go above and beyond with each customer conversation Meeting new people and building connections in your local community Helping solve problems for customers by matching products and solutions to needs Getting results that help our customers achieve their financial and lifestyle goals! Protecting customers through strict adherence and compliance to policies and regulations Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent and Experience Partner, Jack Hay at jack.hay@gsb.com.au At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Great Southern Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing customer support Achieving sales targets Ensuring compliance Key Strengths Customer service Sales and lending Problem-solving ️ Communication Adaptability Teamwork A Final Note: This is a role with Great Southern Bank not with Hatch.