About AMA
The AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and over 2,200 employees across Australia and New Zealand.
The AMA Group's success stems from our commitment to providing clients and work providers with quality, cost-effective repairs and exceptional customer service.
Our people are what makes this possible, and we focus on investing in our people to create the leaders of today and develop the skills for tomorrow.
About Capital S.M.A.R.T
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader in collision repair, specialising in small, medium, and larger repairs.
We are pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions.
About The Role
We have an exciting opportunity for an experienced and qualified Insurance Loss Adjustor to join either our AMA Group Solutions or Capital S.M.A.R.T Repairs team to undertake quality workmanship and ensure vehicles are returned to their pre-accident condition.
This is a full time position.
The primary purpose of this role is to be responsible for the timely completion of accurate and comprehensive quotes for accident repairs on vehicles.
You will apply your knowledge of motor vehicles and your skills with computers whilst interacting with a range of people.
Reporting to the Centre Manager, this role will operate within our large network of repair facilities, providing stability and opportunity.
Key Responsibilities
Providing excellent customer service to clients and work providers
Accurately quote vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures
Complete quotes onsite, off-site, and online
Process vehicles onsite by carrying out arrival inspections, including mapping and imaging
Manage parts for repairs to ensure timely arrival and cost effectiveness as required
Manage suppliers to ensure additional work is recorded and authorised in a timely manner
Assist with production management of the centre where required
Ensure repairs restore vehicles to their pre-accident condition
Hand over completed repairs to customers
About You
Proven experience in a similar position, including experience in preparing estimates/quotations in the automotive smash repair industry
Proven experience with AudaNet is highly desirable
Ibody experience desirable but not necessary
Excellent customer service skills, including building rapport with customers and work providers
Highly professional and personable
Strong systems experience and competent computer abilities
Excel is an advantage but not essential
Excellent verbal and written communication skills
Ability to meet strict deadlines
Ability to problem solve with excellent accuracy and attention to detail
Able to work effectively and collaboratively with the team
Strong commitment to working in a safe manner
High attention to detail
Be reliable, punctual and hardworking
We are leaders in the repair industry and offer
Team environment
Ongoing training
Career opportunity
Latest tools, equipment and processes
Great opportunity to earn competitive remuneration for competent and efficient tradespeople
Junior-Mid experienced tradesperson $60-$80k
Mid-Senior tradesperson $80k-$100k
Annual salary information
If you are hardworking, motivated and seeking a career with an industry leader, please apply online.
All applications will be treated in the strictest confidence.
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📌 Insurance Loss Adjustor/Estimator - Hobart
🏢 AMA Group
📍 Hobart