Job Description
We are seeking an experienced Case Manager to join our team. The successful candidate will play a key role in providing exceptional claims service, determining policy coverage, and evaluating assigned cases.
This is a fantastic opportunity for a motivated individual with excellent communication skills to deliver an outstanding customer experience at every touchpoint.
The ideal candidate will be self-motivated, have a keen attention to detail, and be able to maintain high standards during times of change.
About the Role:
* Face-to-face contact with stakeholders through case conferencing, claims reviews, and on-site visits.
* Ensure compliance with all legislative codes and company policies.
* Enter accurate information on all claims onto our database.
About You:
* A highly empathetic customer approach and ability to maintain a calm and professional demeanor when processing claims.
* An engaging and courteous phone manner with the ability to type and talk concurrently.
* The ability to build rapport and provide timely solutions and recommendations with diverse customers.
* Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment.
* Strong computer and numeracy skills with the ability to pick up new systems quickly.
Benefits
We offer a range of benefits to support your work-life balance and career development:
* Hybrid working arrangements to enhance your work-life balance.
* Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional advice, confidential counselling, financial and legal advice.
* 18 weeks' gender-equal flexible leave for all new parents, including paid super.
* The ability to maximise retirement savings through voluntary super contributions and company matching.
* Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
* Additional leave and support through QBE's Family Domestic Violence First Responder Network.