We are seeking a customer-focused professional to manage a portfolio of workers compensation claims, ensuring our injured customers receive the relevant treatment and rehabilitation.
Key Responsibilities:
* Build strong relationships with claimants, employers, brokers, and treatment providers.
* Proactively manage claims using best practice strategic claims management.
* Obtain and review medical, financial, and rehabilitation reports to assist in the accurate assessment of individual claims.
* Manage workflow to ensure all activities are completed within applicable legislative and regulatory timeframes.
* Collaborate with external stakeholders, including communication with claimants, employers, brokers, and medical specialists, by phone, correspondence, and/or attending conferences and/or hearings.
Required Skills and Qualifications:
* Strong customer support experience.
* Demonstrated ability to engage, collaborate, and work well with a wider team to deliver exceptional customer outcomes and build a strong team culture.
* Demonstrated business acumen, including the ability to understand data, identify areas of opportunity, and deliver to business targets.
* Solid stakeholder management experience to manage expectations and balance the needs of multiple parties.
Benefits:
* Employee discounts and rewards.
* Study support for eligible employees.
* Parental leave for primary carers.
* Wellness initiatives.
About Us:
We are committed to delivering exceptional experiences. Our purpose is to build futures and protect what matters. We care for others, are courageous, and do the right thing underpins everything we do.