About The Role
We are seeking a highly skilled and motivated Operations Team Member to join our team. This role will be responsible for providing exceptional customer service, managing store administration, and contributing to the financial performance of the store.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also possess strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
* Key Responsibilities:
* Cash handling and banking integrity.
* Tendering transactions.
* Systems access and data integrity.
* Store web sales and extended warranty claims.
* Telephone management and enquiries.
* Marketing and promotional activity.
* Contribute to financial performance through effective inventory management and management of controllable expenses.
* Manage all sales channel fulfillment in line with procedures.
* Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
* Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Required Skills and Qualifications
* Customer Focus: Does everything through eyes of the customer.
* Drives Results: Consistently achieves results, even under tough circumstances.
* Demonstrate Self-Awareness: Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Benefits
This is an exciting opportunity to join a dynamic team and contribute to the success of our store. We offer a competitive salary and benefits package, including opportunities for career advancement and professional development.