**FULL JOB DESCRIPTION**
**ABOUT OUR CLIENT**
Our client is a highly successful, leading fashion house and supplier of luxury bags and leather goods, including ready-to-wear shoes and accessories. They maintain a reputable brand image and significant market presence, distributing the world's most lavish products, loved by all globally. Further, our client continues to grow exponentially through product development, characterised by innovation and utmost luxury.
**ABOUT THE ROLES**
**Store Director / Manager 80K - 140K + | Retail Operations Manager 90K - 140K | Team Manager 75K - 100K | Product Sales Manager 80K - 110K | Category Manager 75K - 90K | Department Manager 65K - 85K**
In these roles, you will be primarily responsible for promoting a strong team spirit to achieve operational excellence through the efficient running of all areas in each department and store. In doing so, you will lead a high-performing team, provide strategic direction, foster collaboration, and facilitate a service-centric store culture. Further, you will adopt commercial awareness, connect with your local client base and partner with regional and corporate teams to ensure department and store success.
**KEY RESPONSIBILITIES**
This role is best suited to a results-driven and enthusiastic professional who is eager to join a high-performing team and acquires a passion for leadership. This is a unique opportunity, providing great diversity in luxury products, duties, and responsibilities. In addition, you will be a valuable and fundamental driver of the following tasks:
- Drive & Grow Business Performance_
- Oversee all aspects of the boutique business to ensure objectives are fulfilled
- Create a clear vision for the boutique in line with company values
- Daily follow-up of sales and motivate staff to maximise sales, maintain sales mix, and achieve exceptional results
- Drive the highest level of selling techniques, client services, clientele, and product knowledge to deliver the best service experience
- Monitor boutique's P&L performance, deliver sales targets, minimise loss, asset protection, and risk management
- Client Development Management_
- Lead the boutique to increase client flow and maximise recruitment opportunities
- Lead the team to establish and maintain strong, trusty, and long-term relationships with important clients
- Encourage and promote clientele in the boutique to ensure the highest level of client experience delivered and consistently maintained
- People Management & Development _
- Translate strategic business goals into concrete individual and team goals, regularly monitoring progress
- Delegate jobs to the wider team in an efficient, effective, productive manner
- Manage staff with ongoing constructive feedback, coaching and evaluation for performance improvement
- Create a good team spirit, develop strong collaboration, and maintain harmonious working environments for increasing staff engagement
- Boutique Operations Management _
- Oversee the daily operations of the boutique
- Coordinate retail activities with internal departments
- Implement and monitor the daily work schedule for optimising boutique resources
- Maintain the upkeep of selling space, visual merchandising, and image of the store
- Lead boutique audit
**ABOUT YOU**
- Minimum 7 years of relevant experience, with at least 3 years at managerial/supervisory level
- Strong multidimensional leadership capabilities
- Excellent interpersonal skills, including both written and verbal
- Be a team player; proactive attitude, dependable, flexible, punctual
- Excellent problem-solving skills, with the ability to adapt to changing needs
- Strong analytical skills, with the ability to resolve complex issues, work under pressure, and meet strict deadlines