Location: National (flexible with interstate travel as needed)
Employment Type: Full-time
Salary: Starting from $77,000 per annum + superannuation
Classification: ANZSCO Skill Level 1
About Casa Community:
Casa Community is a purpose-driven organisation empowering people with disabilities by creating inclusive employment, providing skill development opportunities, and building a strong sense of community.
We currently specialise in supported employment and are expanding into aged care, home care, disability accommodation, and innovative industries such as hydroponics. Our vision is to become a national leader in disability support and community inclusion.
Position Summary:
We are seeking an experienced Operations Manager to lead and manage the day-to-day operations of Casa Community across multiple locations and service areas. This role requires a highly organised, strategic, and people-focused professional who thrives in a dynamic, purpose-driven environment. You will play a key role in scaling our impact nationally, managing multidisciplinary teams, and ensuring operational excellence aligned with our mission.
Key Responsibilities:Strategic & Operational Leadership
* Support the CEO in executing the strategic plan and scaling operations across all Australian states.
* Manage rollout and readiness of new service locations and initiatives, including aged care, home care, hydroponics, and supported accommodation.
* Develop and implement organisational systems, policies, and procedures to drive consistent, high-quality service delivery.
Resource & Staff Management
* Lead, manage, and develop staff across departments, including Employment Services, Community Programs, HR, and Administration.
* Provide day-to-day direction to teams, ensuring efficient coordination and accountability across sites.
* Select, onboard, and assess the performance of key team leaders and support staff.
Financial Oversight & Compliance
* Work closely with the CEO and finance team to manage operational budgets, resource allocation, and cost-efficiency.
* Ensure compliance with NDIS, DES, WHS, and all relevant regulatory and quality standards.
* Assist in preparing operational reports, funding submissions, and internal performance reviews.
Stakeholder Engagement
* Liaise with community organisations, service providers, TAFE institutions, and commercial partners such as the Salvation Army.
* Represent the organisation at forums, public hearings, and sector events as required.
* Support the CEO with stakeholder reporting and board communication.
Program Development & Innovation
* Drive continuous improvement and innovation across service delivery.
* Identify opportunities for new initiatives and operational efficiencies, especially in social enterprise models (e.g. ceramics store, hydroponics).
* Assist in planning and implementing technology or sustainability initiatives that enhance service outcomes.
Key Selection Criteria:Essential:
* Proven experience in an operational management or senior leadership role, preferably within disability services, NDIS, aged care, or social enterprise.
* Strong ability to manage teams, develop processes, and lead multi-site operations.
* Solid understanding of the NDIS, DES, and compliance frameworks.
* Demonstrated experience in budgeting, reporting, and financial performance management.
* Excellent communication, leadership, and stakeholder engagement skills.
* Passionate about inclusion, social impact, and building thriving communities.
Desirable:
* Lived experience with disability or direct involvement in the disability sector.
* Experience in launching new programs, scaling services, or managing business growth.
* Interest or background in sustainable industries like hydroponics or social enterprise development.
Benefits:
* Opportunity to lead operations in a growing, purpose-driven organisation.
* Flexible working arrangements with interstate travel opportunities.
* Starting salary from $77,000 per annum + superannuation, with future progression.
* Inclusive, collaborative, and impact-focused workplace culture.
Job Type: Contract
Pay: From $77,000.00 per year
Application Question(s):
* Have current police, NDISW check and WWCCheck.
Education:
* Masters Degree (Required)
Experience:
* Management: 3 years (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person