About the Role
Datacom is undertaking a strategic migration of our internal IT service management platform to ServiceNow. We're looking for an experienced ServiceNow Solution Architect to lead the end‐to‐end migration: defining the target architecture, designing integrations and data flows, driving data migration strategy, and working with stakeholders to deliver a scalable, secure, and business‐aligned ServiceNow platform.
You'll be the technical lead for the program, translating business needs into a robust ServiceNow solution, establishing governance and best‐practice development processes, and partnering with cross‐functional teams (IT operations, security, HR, finance, and applications) to ensure a smooth transition with minimal business disruption.
What You'll Do
* Define the target ServiceNow architecture for ITSM/ITOM/ITBM (and other modules as needed) including data model, CMDB design, security model, tenancy, and scalability considerations.
* Own migration strategy and plan: discovery, data mapping, ETL, testing, cutover, and rollback approaches.
* Design and manage integrations (REST/SOAP, MID Server, LDAP/SSO, event ingestion, third‐party tools) and advise on integration patterns and middleware.
* Lead configuration and customization guidance: scoped app strategy, scripting standards (JavaScript), update set management, source control, CI/CD pipelines and release management.
* Establish platform governance, development standards, coding conventions, and testing/QA processes.
* Collaborate with product owners, service teams and senior stakeholders to prioritise requirements, run workshops, and translate outcomes into solutions.
* Mentor delivery teams and contractors, review technical designs, and perform architecture risk and performance assessments.
* Support vendor/partner selection and manage technical relationships where external delivery is used.
* Ensure alignment with security, compliance and change‐control requirements.
Required Qualifications
* Proven ServiceNow Solution Architect experience leading enterprise migrations or large‐scale platform implementations.
* Deep knowledge across ServiceNow modules (ITSM, CMDB/Discovery, ITOM, ITSM integrations); hands‐on configuration and development experience.
* Strong experience with data migration: discovery tools, data mapping, transformation, reconciliation and validation.
* Solid integration architecture skills: REST/SOAP, MID Server, LDAP/SSO, webhooks, message queuing patterns.
* ServiceNow certifications (CSA or higher, CIS, CIS‐ITOM desirable) and solid ITIL/enterprise process knowledge.
* Excellent stakeholder, workshop and communication skills—able to influence senior leadership and technical teams.
* Experience establishing governance, CI/CD and source‐control for ServiceNow development.
* 7+ years in enterprise architecture or solution architecture roles, with evidence of delivering business outcomes from platform changes.
Nice‐to‐Have
* Experience with ServiceNow Discovery, Orchestration, Event Management, or HR Service Delivery modules.
* Previous experience in a large systems integrator, MSP or enterprise IT organisation.
* Familiarity with cloud platforms (AWS/Azure) and security/compliance frameworks.
Benefits
* Dynamic, agile small‐business feel within a large organization.
* Social events, chill‐out spaces, remote working, flexi‐hours, and professional development courses.
* Inclusive and welcoming workplace that values employees and provides support.
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