This is a dynamic opportunity to make a real difference in people's lives. We are seeking an experienced Customer Service professional with excellent communication skills to join our hearing clinic team in Busselton (WA). As a Client Care Representative, you will play a vital role in delivering exceptional customer service and providing administrative support to our clinicians.
Key Responsibilities:
* Welcome and manage client experiences for optimal outcomes
* Schedule and confirm appointments for clients
* Provide administrative support to the clinician, including efficient management of day-to-day operations, opening and closing procedures, managing the phone line and shared email inbox, billing clients correctly, taking payments
Requirements:
1. Prior experience in face-to-face customer service or administration roles
2. A passion for delivering amazing client experiences through great communication skills
3. Resilience, self-motivation and lots of energy required for this role! Excellent organisational & time management skills Ability to work autonomously within a team environment Results-focused approach with attention on best possible outcomes for both the clinic & clients. focus also on results achieved by using sound logic, strong judgment which contributes toward business growth. A genuine interest I n learning about features & maintenance of hearing aids will be beneficial too! Proven track record here can lead great rewards ! Professionalism based processes ! 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