**Bookings Facilitator - Office-Based | Immediate Start**
**$30 - $35 per hour - Based on qualifications & experience**
**Full-Time or Permanent Part-Time - Flexible options available**
**Every 4th Saturday (8 AM - 12 Noon) | Office-based role**
**About the Company**
Competitive Advantage HRM & Recruitment is hiring on behalf of a **reputable service provider** looking for an **organized and customer-focused Bookings Facilitator** to join their team. This company prides itself on delivering **exceptional customer service** by ensuring seamless communication between **clients, technicians, and managers**. With a **positive, service-oriented culture**, they offer a **supportive work environment** where employees are valued and encouraged to grow.
**The Role**
We are looking for a **Bookings Facilitator** to handle **job scheduling, customer coordination, and administrative support**. You will be responsible for managing **job bookings, technician schedules, and client communications** to ensure smooth daily operations. This is a great opportunity for a **highly organized and detail-oriented professional** who enjoys working in a **fast-paced office environment**.
**Key Responsibilities**
- **Record and manage customer interactions** in the job database.
- **Schedule jobs in SIMPRO** and coordinate technician running sheets.
- **Liaise with technicians, service managers, and supervisors** to ensure efficient scheduling.
- **Oversee start and end-of-day operations**, ensuring technicians are properly scheduled.
- **Respond to customer inquiries via Podium and other communication platforms**.
- **Assist service managers with ordering supplies, materials, and job coordination**.
- **Follow up on quotes and process payments**.
**Who We're Looking For**
**Essential Skills & Experience**
**Administrative and sales experience** in a similar role.
**Strong customer service skills** with a professional telephone manner.
**Excellent communication & interpersonal skills**.
**Ability to multitask, manage priorities, and coordinate scheduling effectively**.
**Desirable Skills & Qualifications**
? Experience using **SIMPRO or Pronto software**.
? **Basic product knowledge** relevant to the industry.
? **Strong problem-solving skills** and ability to analyze business requirements.
**Why Join Us?**
? **$30 - $35 per hour**, based on qualifications & experience.
? **Immediate start** available.
? **Full-time or Permanent Part-Time** options to suit your schedule.
? **Every 4th Saturday (8 AM - 12 Noon) for additional earning potential**.
? **Supportive and collaborative office environment**.
? **Career growth opportunities within an established company**.
**How to Apply**
If you're an experienced **Bookings Facilitator** looking for a **stable, office-based role** with **great pay and career growth**, we want to hear from you
**Full-time or Permanent Part-Time | Office-based | Immediate Start | Nerang, Gold Coast**
Pay: $30.00 - $35.00 per hour
Expected hours: 38 per week
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
Work Location: In person