Delivering Exceptional Customer Support: A Career Opportunity
This role is part of a collaborative team responsible for providing prompt and professional solutions to customer requests via various channels. The work schedule is standard Monday to Friday, 9-5, in a technical environment.
Responsibilities
* Manage receipt, triage, and prioritization of Level 2/3 customer issues and requests, allocating to technical teams for resolution.
* Assist with coordination of engineering activities, such as planning upgrades.
* Follow established principles in incident, request, problem, and change management.
* Interact with diverse and geographically distributed technical staff and leaders.
* Provide regular and accurate reporting on service performance.
Key Skills and Qualifications
* Experience managing customer services, preferably with industry-standard frameworks.
* Relevant degree or qualification is desirable.
* Knowledge in areas such as servers, network devices, communication systems, and hardware is advantageous.
* Necessary security clearance is required, with higher clearances preferred or the ability to acquire one.
Benefits and Culture
We embrace flexible working arrangements, allowing for a better work-life balance. Our company promotes diversity and inclusion, fostering a culture where varied perspectives contribute to excellence.
About This Role
This is an entry-level position with opportunities for growth into specialized roles. Typical responsibilities include completing customer service tasks under supervision, following support processes, and handling routine operations independently.