Administrative Support Officer - Karana Aged Care
We are seeking a highly skilled and organised Administrative Support Officer to join our Karana Aged Care team. As the welcoming face of the ward, you will be responsible for providing efficient and compassionate administrative services to residents, families, visitors, and clinical staff.
Key Responsibilities:
* Greet and screen visitors using the LoopLearn kiosk
* Manage all incoming calls and walk-in enquiries professionally and promptly
* Direct residents, visitors, and families to the appropriate staff member
General Administration:
* Process and distribute incoming mail, emails, and faxes
* Enter compliments and complaints into the Incident Management System
* Assist the Nurse in Charge with replacement roster phone calls
* Maintain office equipment and arrange servicing as required
* Monitor and order stationery and essential supplies
Meeting Support & Correspondence:
* Prepare and circulate minutes for Resident & Relative Meetings, Staff Meetings, and Food & Dining Experience Meetings
* Distribute lifestyle activity calendars, newsletters, special event invitations, and other resident communications
Medical Records Management:
* Create and maintain electronic and paper medical records
* Complete administrative tasks for new resident admissions
* Scan and file clinical and non-clinical documents
* Maintain ID label supplies
* Ensure medical records are organised, tracked, and forwarded appropriately, including post-discharge timelines
About You:
We are looking for someone who is:
* Friendly, welcoming, and compassionate
* Confident managing competing priorities
* Detail-focused, organised, and reliable
* Comfortable working in a busy clinical environment
* Tech-savvy with strong communication skills
* Experienced in healthcare administration (desirable, not essential)
Benefits:
This role offers:
* A supportive and inclusive workplace
* A role with purpose and daily variety
* Opportunities to grow your administrative and health service skills
* A chance to contribute to meaningful moments in the lives of our residents and their families
Please apply today to take the first step towards an exciting career opportunity.