Job Description: We’re searching for an outgoing, initiative-driven Administration person. This role involves being organized, self-driven, sharp and, on the ball, managing technicians' schedules, taking sales calls, managing bookings, ordering stock, managing several email inboxes, social media messages, SMS bookings whilst maintaining a high level of client service. General Purpose To provide administrative and clerical support to ensure the efficient operation of the business and efficiency between admin and technicians, also ensuring that clients are made to feel a priority at all times. Main Job Duties and Responsibilities answering and directing phone calls taking and distributing messages receiving, sorting and distributing incoming email/social media updating and maintaining databases controlling basic accounting functions such as checking invoices and making deposits keeping office area neat and tidy prepare correspondence and documents allocate available resources to enable successful task performance co-ordinate office staff activities to ensure maximum efficiency evaluate and put together staff performances for supervisor organize orientation and training of new staff members ensure security, integrity and confidentiality of data oversee adherence to office policies and procedures monitor and review internal processes prepare operational reports and schedules to ensure efficiency co-ordinate schedules, appointments and bookings monitor and maintain business supplies inventory handle customer inquiries and complaints manage internal staff relations including but not limited to performance reports and checks on work management maintain a safe and secure working environment Requirements: organizational and planning skills time management skills and the ability to prioritize work attention to detail and accuracy problem-solving customer service orientation teamwork communication skills - verbal and written confidentiality outgoing, calm, friendly and fair attitude Exceptional communication skills to foster relationships Initiative is essential in this role Fast learning (there's lots to learn) and on the ball. Benefits: • A competitive salary • Opportunities for career progression and professional development. • A positive, supportive team atmosphere with company-sponsored gatherings. • Your birthday off - every year! Join Us: Step into a role that values initiative and dedication at Family Friendly Group, where your efforts are recognized and rewarded. I About Us: At Family Friendly Group, we are not just a company; we are a community rooted in integrity, accountability, diversity, respect, innovation, and passion. Located in the heart of the Sunshine Coast (Baringa), we are a fast-growing leader dedicated to providing dynamic and innovative solutions in carpet cleaning, pest and termite management. Work in an amazing, edgy office environment that champions professional growth and initiative. Learn more about us at www.familyfriendlygroup.com.au. Apply today at Family Friendly Group and let’s build a brighter future together! Send your resume and a cover letter to join our team!