Direct : Ext : 310
Job Description
Job Title: Network Support
Location:
Redmond WA
Duration: Full Time
Job Description:
· 3 + years' Network Engineer experience in supporting production environment including customer facing or customer support roles.
· Having Azure domain experiences is a big asset.
Leadership - handle technically challenging and politically sensitive customer situations
Strong communications skills – Excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
Cross-team collaboration
Experience with networking concepts including Load balancer, Routing, Switching, Security
Experience and familiarity with networking tools (ping, tracert, wire shark, etc.)
Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line)
Experience and understanding of the OSI model and related concepts
Additional Information
All your information will be kept confidential according to EEO guidelines.
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