About the roleThis is an exciting opportunity to join McGuire Hotels as a Duty Manager at their Calamvale Hotel location in Calamvale. As a Duty Manager, you will play a pivotal role in overseeing the daily operations of this thriving hospitality establishment, ensuring exceptional guest experiences and driving the overall success of the hotel.
What you'll be doing
* Serving as the key point of contact and decision‐maker during your shift, managing all aspects of hotel operations
* Ensuring exceptional customer service by leading and guiding the team to deliver high‐quality service
* Handling guest inquiries, complaints, and requests in a professional and timely manner
* Monitoring and maintaining high standards of cleanliness, safety, and security throughout the hotel
* Overseeing the efficient and effective use of hotel resources, including staff, equipment, and supplies
* Collaborating with other departments to coordinate and optimise hotel operations
* Providing guidance, support, and training to team members to foster their professional development
* Maintaining accurate records and generating reports as required
What we're looking for
* Minimum of 3 years of experience in a similar Duty Manager or Senior Supervisor role within the hospitality industry
* Strong leadership and people‐management skills, with the ability to motivate and coach a team
* Excellent communication and interpersonal skills, with the ability to effectively liaise with guests, staff, and other stakeholders
* Strong problem‐solving and decision‐making abilities, with a focus on delivering exceptional customer service
* Proficiency with hotel management software and technology
* Thorough understanding of hospitality operations, including front office, housekeeping, food and beverage, and maintenance
* Ability to work flexible hours, including weekends and public holidays
* Current Responsible Service of Alcohol (RSA) certification
What we offer
* Opportunities for career advancement and professional development
* Supportive and collaborative work environment
* Attractive leave entitlements
About us
McGuire Hotels is a leading hospitality group with a growing portfolio of premium hotels across Brisbane and the Gold Coast. Our mission is to create memorable experiences for our guests and to be the employer of choice in the industry. With a strong commitment to innovation, sustainability, and community engagement, we continuously strive to set new standards of excellence in the hospitality sector.
If you are a driven and experienced Duty Manager who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.
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