Job Overview
We are seeking a dedicated ICT Support Officer to provide technical assistance and support to our teams nationally through various means.
You will be responsible for administering, supporting, and managing multiple applications, including Active Directory, JD Edwards, MS Office 365, MS Exchange Online, and MS Teams. Additionally, you will deploy, support, and repair desktops and laptops, as well as administer and support peripheral devices.
Your expertise will also extend to handheld device deployment and support, including smartphones and other iOS devices. You will troubleshoot connectivity and network issues, organize warranty and repairs for faulty devices, and manage assets using our asset management system.
Key Responsibilities
* Provide timely resolution for incoming support calls and enquiries within Service Level Agreements (SLAs) using our call logging system.
* Administer, support, and manage Active Directory, JD Edwards, MS Office 365, MS Exchange Online, MS Teams, and other applications.
* Deploy, support, and repair desktops and laptops, as well as administer and support peripheral devices.
* Handheld Device deployment and support, including smartphones and other iOS devices.
* Install, upgrade, configure, and support applications.
* Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN).
* Organise warranty and repairs for faulty devices.
* Purchase, stock, and asset management using our asset management system.
About You
You should have strong administration and troubleshooting skills across Windows 10/11, Windows Server 2016-2025, and Microsoft Office 365 basic administration and support experience. Record keeping and asset management experience is also required.
Benefits
We offer ongoing rewards and recognition programs, access to everyday discounts from leading retailers with Flare, paid parental leave, employee referral programs up to $2000, salary sacrifice options, Employee Assistance Program, Novated lease options, First Aid and Mental Health Support.
About Us
We are an ASX-listed company specialising in whole-of-life engineering, construction, and maintenance services for the built environment.