Service Advisor
About the Role:
This pivotal position is perfect for a customer-focused individual who is passionate about delivering exceptional service in the automotive industry.
You will be responsible for managing the member experience during the vehicle service process, ensuring seamless communication between our technicians and customers.
Your key responsibilities will include:
* Greeting members and confirming vehicle information: Ensure accurate details are captured to facilitate efficient servicing.
* Providing estimates and recommendations: Clearly communicate with customers regarding repair and maintenance services, offering suggestions for additional works when necessary.
* Coordinating with technicians: Collaborate to ensure timely completion of repairs and maintenance, maintaining transparency throughout the process.
* Updating members on vehicle status: Keep customers informed about the progress of their vehicle's servicing.
* Handling member concerns: Resolve issues professionally and efficiently, fostering positive relationships.
To succeed in this role, you will require:
* Outstanding customer relationship management skills: Develop strong bonds with members, addressing concerns and resolving issues effectively.
* Technical knowledge of automotive repairs: A solid understanding of vehicle mechanics will enable you to provide expert advice and guidance.
* Administrative skills: Accurately record and maintain data, including repair orders and invoices.
This role offers numerous benefits, including a competitive salary, opportunities for career development, and a collaborative work environment. If you're a motivated individual looking to make a meaningful contribution in the automotive industry, we encourage you to apply.