TPG Telecom started with a belief that we can make things better for Australians.
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.
It's our why; our reason to exist.
Now, we're proud to be one of Australia's leading mobile and internet providers.
We're not just redefining telco; we're changing its course.
And you play a role in that.
A big one.
The opportunities are plenty for those who are ready to accept the challenge.Could that be you?Your opportunity:The Senior Insights Manager at TPG Telecom plays a crucial role in achieving the company's goal of being trusted and admired.
This is done by developing strong customer and non-customer insights and translating them into long-term strategies to drive our transformation agenda.
The position is key in driving our 'Consumer Champion' focus across TPG's brands, interacting with transformation and business leadership teams to champion and influence brand development with expert customer knowledge.You'll make impact by:Lead strategic projects and programs and drive transformation, brand, segmentation, and marketing strategy using a consumer-first framework.Work within cross-functional teams to deliver transformational change.Demonstrate to senior stakeholders how consumer insight-led strategy drives sentiment and strategic decisions.Demonstrate to senior stakeholders how consumer insight-led strategies drive key metrics like market share, NPS, and brand consideration.Develop and lead frameworks for organisation-wide adoption of insights leveraging various data sources.Collaborate with peers to drive customer insights-led strategies and plans across the business and agencies.Develop customer value propositions with Product and Brand teams.Champion core customer insights to influence brand development across internal and external touchpoints.Continuously improve systems, processes, and services to enhance results.Monitor and drive Brand Marketing KPIs and leverage current customer data and insights to drive NPS and advocacy.What you'll bring:Ability to work within cross-functional teams to deliver transformational change.Demonstrated experience in presenting to senior stakeholders how consumer insight-led strategies drive sentiment and key metrics like market share, NPS, and brand consideration.Expertise in developing and leading frameworks for organization-wide adoption of insights leveraging various data sources.Proven ability to collaborate with peers to drive customer insights-led strategies and plans across the business and agencies.Experience in developing customer value propositions with Product and Brand teams.Ability to champion core customer insights to influence brand development across internal and external touchpoints.Commitment to continuously improving systems, processes, and services to enhance results.Experience in monitoring and driving Brand Marketing KPIs and leveraging current customer data and insights to drive NPS and advocacy.Agency experience is desirable.What's in it for you?Flexible hybrid way of working (from home and office)'Stay Connected Mobile' - Access to a free mobile plan'Stay Connected NBN' - Access to a free NBN 100 plan'Your Leave' - an additional 4 days of leave to be used whenever you like - every yearAccess to TPG Learning Hub platform and internal development opportunitiesAccess to Corporate Partner DiscountsCome join us and build a better future.
Apply today.Don't meet every single requirement? That's OKAt TPG Telecom, we're all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background.
If you think this role is a great fit for you but some of the qualifications don't align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us Learn more about life at TPG Telecom here.TPG Telecom also acknowledges the Gadigal People of the Eora Nationas the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies.
TPG Telecom is not responsible for any fees related to unsolicited resumes.
IND2