Imperial Flooring Australia is an Australian family-owned business specialising in premium engineered timber flooring for residential and commercial spaces. With the current showroom located in Yallah (Wollongong) and distribution centres in Sydney & Melbourne, we offer a range of hi-quality flooring options for nationwide shipping. Our commitment to quality and customer service has made Imperial Flooring Australia a trusted partner for leading construction companies across Australia.
Due to our continued fast growth, We are in search for an experienced Customer Service - Showroom Consultant professional to join our current team and to commence employment at our brand new head office / high-end showroom recently constructed.
If you love being creative, have an eye for detail and a real passion for outstanding customer service, we would like you to join our team!
The Role
* Front Desk Reception - Greet all clients in a positive manner ensuring a positive experience
* Assist customers with queries and guide them through the flooring showroom.
* Be an ambassador for the brand – you will be the face of Imperial Flooring Australia, bringing the brand to life for our customers. Our custo
* Delivering excellent customer service face to face and over the phone / email
* Efficiently manage and direct incoming calls
* Processing quotations and invoices
* Following up on quotations with clients from our system register
* Packing & sending online orders & flooring samples when required
* Handling Trade inquiries for trade supplies. (Training provided)
* Maintain showroom displays and ensure they are well-presented at all times.
* Assisting for any warehouse duties, only when required
Our Requirements
* Previous experience in face to face customer service is required
* Have high attention to detail, be mature and responsible and have excellent communication skills.
* Be confident, well-groomed and have excellent interpersonal skills
* An eye for colour, design and interior decoration
* Ability to work in a team & Independently
* Strong computer and administration skills
* Ability to learn quickly
* Possess a valid drivers license and have own reliable transport
We Provide
* Fulltime Salary + Super + Incentives (Salary Negotitated on Experience)
* Opportunities for career development
* Comprehensive on the job training support
* Monday to Friday Hours Only!
* Payroll: Weekly*
This is your opportunity to make a valuable contribution to one of the most recognised brands in the flooring industry. .
Apply within Seek (Cover Letter + CV) #J-18808-Ljbffr