2 x vacancies available for the central coast North and South
About us
With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives.
Why work with us
Above award pay and great benefits
Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $15,900 Plus, get access to novated leasing, paid parental leave, and for full-time employees, RDOs.
Grow with us
Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That's proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins.
Perks for your wellbeing
On top of meaningful work, you'll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it.
Work your way
At New Horizons, you'll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you'll enjoy an additional week of leave on top.
A supportive community
Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community.
Strong leadership
At New Horizons, you'll be backed by experienced leaders who put your success and well-being first. With tailored coaching and mentoring, you'll have the support you need to grow and thrive.
About the role:
Join a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer Experience Coordinator, you'll play a key role in empowering individuals to achieve their goals and live more independently.
Your responsibilities:
· Provide person-centered support across areas such as daily living skills, community participation, health and financial access, employment, education, and personal care.
· Collaborate with customers, their support networks, and the broader community to improve wellbeing and independence.
· Lead and support frontline staff, contributing to a positive and inclusive team culture.
· Coordinate daily activities and develop tailored support plans.
Promote safe work practices and support change initiatives.
· Maintain accurate customer records and ensure confidentiality.
Drive innovation to enhance the customer experience.
About you
· Certificate III or IV in Individual Support (or equivalent experience).
· Strong digital literacy, including Microsoft Office and reporting systems.
· Physical capacity to support customers (including lifting up to 10kg).
Pre-employment Checks:
· Current Police Check ( Issued within the last 3 months)
· Current NSW Drivers License
· NDIS Worker Check (or willingness to obtain)
· NSW WWCC (or willingness to obtain
How to Apply:
To register your interest, please click 'Apply Now' and provide a resume and cover letter outlining your suitability for the role.
If you have any questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternative method of submitting your application, please email
IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.
New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.
Due to the high volume of applications, only candidates shortlisted for interview will be contacted.