Job Description
The role
The Reservations Sales Consultant is an integral position within our Reservations team. As the voice of our department for direct guests and partnership contact, the ideal candidate will have a keen focus on sales and guest experience, a true professional in communication and execution of booking conversion, working autonomously and within our friendly team environment. This role will be supported and nurtured to achieve the best outcome for our business.
Responsibilities include but are not limited to:
* Creating guest loyalty and strong partnership connections by providing a professional and unparalleled level of guest service and interaction.
* Attending to telephone calls and responding to emails promptly and accurately within efficient time frames.
* Converting enquiries by cultivating a strong understanding of our product, passenger demographic and strong follow up.
* Attending to set daily tasks with a sense of urgency and vigour for booking conversion.
* Accurate entry of details into our reservations system, programs, and database to accompany manifests.
* Compiling accurate reporting for distribution to our management team.
What we can offer you
* Join a friendly, professional, supportive team environment.
* Career growth in a progressive and expanding Australian company.
* A supportive and collaborative office team environment.
* The opportunity to work and travel in amazing destinations and with inspiring products.
Desired Skills and Experience
What we are looking for
If our role interests you and you are able to demonstrate the following:
* Experience in a similar role within – Sales, Reservations, Administration, or Guest Services.
* Proven communication skills in English (reading and writing).
* Experience in travel industry preferred but not essential.
* Experience with Reservations systems preferred but not essential.
* The ability to prioritise in a fast‐paced environment.
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