Job Title: Customer Service Officer- Community Transport
As a key member of our team, you will play a vital role in ensuring the efficient operation of our transport services.
* Provide exceptional customer service, ensuring our clients receive the highest level of care and satisfaction.
* Scheduling and Resource Allocation: Create and prepare schedules to optimize staff and fleet resources, ensuring shifts are adequately filled to meet client care requirements.
* Daily Tasks and Administration: Undertake daily tasks and general administration duties to support the smooth operation of our community transport services.
* Compliance Adherence: Ensure strict adherence to compliance requirements in all operational activities.
* Problem Resolution: Proactively address scheduling conflicts, unexpected staff absences, and other issues to minimize disruptions to client care.
* Client and Staff Satisfaction: Monitor and address client and staff feedback to enhance the scheduling and rostering experience, ensuring high client satisfaction and staff morale.
* Documentation: Maintain accurate records and documentation of all scheduling activities and client interactions for auditing and compliance purposes.
* Process Improvement: Identify and implement improvements in rostering and scheduling processes to enhance efficiency and improve overall service delivery.
Key Skills and Qualifications:
* Outstanding Communication: Demonstrate exceptional telephone etiquette and strong interpersonal skills.
* Diversity and Inclusion: Ability to relate to individuals from diverse backgrounds and cultures.
* Effective Collaboration: Exceptional written and verbal communication abilities, coupled with effective collaboration within a team setting.
* Organizational Skills: Skill in efficiently organizing and prioritizing workloads.
* Technical Proficiency: Proven expertise in using Microsoft Office suite and various computer software applications.
* IT Proficiency: Highly proficient in IT, particularly with the MS Office Suite.
Benefits:
* Access to salary packaging, meal, and entertainment benefits up to $15,900 per year tax-free.
This role requires working with children check, current driver's license, and own vehicle.