Posted: 17 June
The role
Purpose As a Massage Therapist, your primary focus lies in curating a profoundly calming and tranquil experience for our guests. Your commitment to exceptional customer service, combined with your expertise as a Massage Therapist, ensures all guests receive personalised care that is deeply oriented towards their relaxation and well-being. Primary Responsibilities: Deliver a variety of pampering experiences, from soothing relaxation sessions and comforting pregnancy massages to rejuvenating hot stone treatments, refreshing facials, invigorating body therapies, indulgent pedicures, and exciting spa packages Develop a strong understanding of the spa's products and the wide range of treatments and services we offer Provide exceptional customer service to our valued guests, all while maintaining a professional charm Maintain the spa's inner and outer sanctuaries in impeccable, spic-and-span, and oh-so-inviting conditions, including keeping our stock of linen and supplies plentiful, ensuring we are always prepared Seamlessly handle appointments, payments, and those essential administrative tasks, making it all look like a breeze Exude confidence as you dazzle our guests with personalised home care recommendations and effortlessly meet those retail targets Skills & Experience Hold a Diploma or Cert IV in Beauty Therapy or Massage, showcasing dedication to professional qualifications Exemplify impeccable grooming, presentation and have a thoughtful communication style Possess expert time management skills, with the ability to customise treatments for each guest's unique needs Maintain composure and agility under pressure Bring a proactive, positive attitude, complemented by Hotel / Resort Spa experience, and be available for weekend and late-shift flexibility to meet guest needs
