Role Overview
We are seeking an individual to join our team in a part-time customer service role. The successful candidate will provide support and education to individuals with disabilities and their caregivers via inbound calls and emails within a contact centre environment.
Key Responsibilities
* Simplify the NDIS by providing tools, services and education to participants, families, and providers
* Respond to customer inquiries via phone and email
* Maintain and update records of every customer transaction including details of comments, enquiries, complaints, and actions taken via call notes in our systems
* Provide accurate and timely information to customers via phone, email, and live chat
Your Skills and Experience
* A strong customer service focus with experience in handling calls, emails and/or live chat
* Minimum of 1 year experience working in a Contact Centre to key performance indicators
* Knowledge and experience of the NDIS is preferable but not necessary
* You should be able to assist customers with their enquiries and provide simple explanations to complex issues
* Excellent verbal and written communication skills
* Proficient use of Client Relationship Management Systems
What We Offer
* Novated leasing benefits
* 12 weeks paid parental leave and access to our Parents Portal
* Comprehensive learning and development opportunities to support your career growth
* An employee wellbeing platform providing personalised support 24/7, plus annual flu vaccinations
* Default Income Protection Insurance reimbursed for members of our Default Super Fund
* An Exempt Employee Share Plan
We foster an inclusive work environment where all differences are valued and respected. We encourage individuals from all backgrounds to apply.