Full Time role24/7 operations, rotating roster to support work/life balanceRewarding role with career growth opportunitiesSerco is a place where you can growJoin a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Meaningful work supporting healthcare operations at Fiona Stanley HospitalOpportunities to grow within a government-backed contractSupportive and inclusive team cultureFlexible work options that support your lifestyleComprehensive onboarding and ongoing trainingAccess to employee wellbeing and benefits programsMake an impact at SercoWe’re looking for a warm, resilient and detail-oriented Customer Service Officer to join our Helpdesk and Communications team at Fiona Stanley Hospital. In this role, you’ll be the first point of contact for a wide range of internal and external stakeholders, supporting essential services in a fast-paced hospital environment. You’ll be answering and actioning requests across multiple channels—while keeping calm under pressure and ensuring patients and staff receive outstanding service.As a Customer Service Officer in the Helpdesk and Communications team, you’ll make a positive impact by:Responding promptly and courteously to requests via phone, email and in-personCoordinating and monitoring service requests to ensure efficient workflowsManaging hospital emergencies and escalating issues as neededRecording and updating data in line with policies and proceduresSupporting work order scheduling and tracking to ensure seamless FM deliveryCollaborating with colleagues across Facility Management to provide an exceptional experienceSerco is a place for youTo be successful in this role you’ll have:Exceptional customer service and communication skillsStrong ability to prioritise tasks and work under pressureA calm, professional approach during high-stress or emergency situationsDemonstrated experience in a customer-focused environmentHigh attention to detail and accurate data entry skillsDesirable: experience in healthcare, call centre, or KPI-driven environmentsIn joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.Working with Serco at Fiona Stanley Hospital is more than just a job – it’s an opportunity to partner with the clinical workforce and make a positive impact to the experience of patients and visitors in our care. Our employees are our greatest asset and we are committed to fostering an environment where every individual can thrive, grow and contribute to our collective success.Are you ready to do important work that really matters?At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.Impact a better future at Serco.Video
#J-18808-Ljbffr