Job Description:
Australian Citizens residing in Australia only respond.
Essential Criteria:
1. Certified Salesforce Administrator with a minimum of 2 years experience within Salesforce eco-system.
2. Salesforce product knowledge, and a strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
3. Experience in Data Loader, Service Cloud and other Salesforce tools.
4. Experience of working with cross-functional teams and vendor partners for troubleshooting and incident resolution.
5. Excellent analytical, problem-solving skills, with attention to detail and quality.
6. Strong documentation and technical skills.
Desirable Criteria:
1. ITIL Foundation Certification and experience.
2. Experience with tools such as Jira and Confluence.
3. Strong understanding of Scrum/Agile methodologies.
4. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
Required Skills:
Permissions, Accessibility, Profiles, ITIL, Product Knowledge, Confluence, Scrum, Troubleshooting, JIRA, Security, Documentation, Design
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