Job Title:
Transport Coordinator Specialist
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About the Role:
The Transport Coordinator Specialist plays a vital role in ensuring seamless customer service by efficiently allocating jobs to our fleet of drivers.
* Work in a fast-paced team environment, providing top-notch support as the first point of contact for our professional couriers.
* Allocate courier jobs to Sameday couriers in an efficient manner to meet service delivery times.
* Plan and prioritize jobs in a dynamic environment, applying knowledge of transport dispatch, freight management, and GPS Tracking systems.
* Assist with data collection and analysis to achieve Key Performance Indicators (KPIs) for Service Quality.
* Collaborate effectively with other coordinators and quality control staff to ensure smooth job allocation.
Required Skills and Qualifications:
* Strong geographic knowledge of Brisbane area.
* Excellent persuasion and negotiation skills when dealing with driver queries.
* Ability to assess drivers' strengths and abilities in undertaking urgent time-critical deliveries.
* General understanding of COR and Dangerous Goods policies.
* Exceptional relationship management skills with drivers and customers.
* Reliability, a can-do attitude, and a willingness to go above and beyond for the customer.
* Ability to thrive in a fast-paced environment.
Benefits:
As a Transport Coordinator Specialist, you will have the opportunity to work in a dynamic environment with a team of dedicated professionals. You will be responsible for coordinating the logistics of our Sameday courier services, ensuring that all deliveries are made on time and to the highest standard.