SENIOR CLIENT SERVICES ADMINISTRATOR – NORTH GOLD COAST – ESTABLISHED ACCOUNTING FIRM (JOB ID 1081) Are you an experienced Receptionist or Administrator within public practice accounting? Do you thrive in a fast-paced professional office where client service, organisation and attention to detail are essential? Looking for long-term career stability within a respected accounting firm that values professionalism, reliability and team support? Our client is a well-established North Gold Coast accounting practice seeking a polished, proactive and highly organised Senior Client Services Administrator to become the central support person for their busy professional team. This is a pivotal front-of-house and administration role where you’ll manage client interactions, coordinate daily operations and support accountants with essential administrative, compliance and client service functions. The Role: Manage front desk operations and act as the first point of contact for clients Coordinate client appointments, meetings and diary management for the accounting team Liaise professionally with clients, accountants, the ATO and external providers Prepare, process and send digital forms including Docusign and electronic lodgements Maintain accurate client databases, records and documentation systems Assist with tax agent administration and client list management Support accountants with administrative and compliance-related tasks Manage scanning, filing and general office coordination duties Provide high-level administrative support within a busy, high-service professional office About You: Minimum 2 years’ experience within an accounting practice or professional services administration role Corporate presentation with exceptional customer service capability Strong written and verbal communication skills with a professional phone manner Intermediate MS Word, Excel and Outlook skills High attention to detail and accuracy Ability to multitask, prioritise and self-manage in a busy environment Calm, proactive and confident supporting high-expectation clients Experience with Sage Handisoft, Tax Agent Portal, Xero, MYOB or QuickBooks advantageous Motivated, organised and seeking a long-term administration career What’s On Offer: Stable long-term opportunity with a respected, growing accounting firm Diverse role across reception, administration, client service and compliance support Supportive team culture with approachable leadership and direct Partner access Genuine work/life balance and employee benefits Strong career development and progression within a growing business Exposure to public practice systems and professional services operations North Gold Coast location with convenient parking Opportunity to become a valued part of a high-performing professional office If you are a confident, detail-focused accounting administrator or receptionist seeking a genuine long-term opportunity, this role offers the chance to build a rewarding career within a supportive accounting practice where your professionalism, organisation and client service skills will be highly valued. Please note: This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia will be considered. HOW TO APPLY Submit your résumé and application letter now by clicking the 'Apply To This Job' button. For confidential discussion regarding this and other positions, we invite you to contact us directly on 07 5573 4215. Confidentiality is assured – Your application will be handled according to our Privacy Policy: Protecting the privacy of candidates, clients and other users