Apartment Hotel Management Opportunity
We are seeking a proactive and experienced individual or management couple to oversee the smooth operation of our busy apartment hotel in Launceston, Tasmania.
This is a full-time role where you will be responsible for all aspects of managing the property to ensure the highest standards of guest service and satisfaction are consistently delivered.
Key Responsibilities:
* Managing all daily operations of the apartment hotel, including reception, housekeeping, maintenance, and guest relations
* Overseeing the recruitment, training, scheduling and management of the hotel team
* Driving occupancy and revenue through effective marketing, pricing and yield management strategies
* Maintaining brand standards and ensuring the property is well-presented at all times
* Developing and implementing policies and procedures to improve operational efficiency
* Managing budgets and financial reporting for the hotel
* Identifying and addressing maintenance and repair issues to maintain the property
* Providing exceptional customer service and handling guest enquiries, feedback and complaints
Ideal Candidate:
* Significant experience (3+ years) in a hotel or apartment management role, preferably in a similar size and style of property
* Strong leadership and people management skills, with the ability to build, motivate, and develop high-performing teams
* Excellent customer service orientation and problem-solving skills
* Proven track record in driving occupancy, revenue, and profitability
* Hands-on experience managing all aspects of hotel operations
* Strong commercial acumen and financial management skills
* Working knowledge of property maintenance and repair requirements
* Strong attention to detail and ability to multitask in a fast-paced environment
As a Couple/Management Team:
* Complementary skills and hands-on experience are highly valued
* At least one member should have strong maintenance experience, ensuring facilities are kept to the highest standard and any issues are resolved promptly
* Together, you offer comprehensive knowledge of property and hospitality management, creativity, and a supportive leadership style