Retail Customer Service & Sales Consultant at Telstra
At Telstra, we are more than a leading telecommunications company—we are where passion meets purpose. As a Retail Customer Service & Sales Consultant, you will help customers find tech solutions that enhance their lives and help build a connected future so everyone can thrive.
What You'll Be Doing
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
* Be the Go‐To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs.
Collaborate and Contribute
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* Hourly Rate: $30.33 per hour (Junior rates apply for those under 20 years of age).
* Penalty Rates: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
* Superannuation: 12%.
* Variable Remuneration: 10% variable remuneration** (eligible if you meet plan rules; first 2 months guaranteed while on board).
* Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and option to purchase up to 4 weeks additional leave.
* Training & Career Growth: Access over 17,000 learning programs with LinkedIn Learning and the Future Ready program.
* Flexibility: Flexible working hours and a supportive approach to parental leave.
* Recognition & Rewards: Monthly performance rewards and various recognition programs.
* Inclusive Culture: Diverse and inclusive team where everyone's perspective is valued.
Who We're Looking For
* Great Communication Skills: Natural at connecting with people.
* Solution‐Oriented Approach: Think on your feet and tailor solutions.
* Sales Drive: Motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning: Eager to grow and develop skills.
* Resilience and Positivity: Can‐do attitude during busy times.
* Customer‐Facing Experience: Previous experience is a plus but not required.
We welcome applications from people of all backgrounds, abilities and experiences. We strive to create a workplace where everyone is respected, valued and can thrive.
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