Passenger Services Coordinator Job Description
The Passenger Services Coordinator will provide exceptional customer service to passengers on long-distance train services. They will work with a team of Customer Service Attendants to ensure a positive experience for customers.
Responsibilities:
* Supervise and assist in providing exceptional customer service, including interacting with customers on the platform, assisting customers in boarding or disembarking the service, and serving food and beverages.
* Ensure Customer Service Attendants maintain the required standards of service and follow policies and procedures.
* Identify, rectify, and report any feedback regarding customer experience or issues related to cleanliness and maintenance of facilities/amendities on board.
* Order stock as needed.
* Participate in reviewing menus, service cycles, staff training, and crew handbook to enhance onboard service and presentation.
* Perform general cleaning duties, ensuring food hygiene practices are met.
Requirements:
* Previous experience in supervising and leading a team in a food and beverage service environment.
* Strong work ethic and willingness to go above and beyond.
* Exceptional communication skills and a customer-focused attitude to ensure a positive experience for customers.
* Substantial skill in identifying, analyzing, and resolving issues.
* Strong understanding of food and beverage service and policies relating to passenger carriage.
* Sound knowledge of cost control and cash management techniques.
* A safety-conscious attitude.
* Relevant tourism, transport, or hospitality industry experience is highly advantageous.
Benefits:
* Opportunity to work within a supportive team environment with potential for career progression.
* Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs.
About You:
As a resilient and adaptable individual who thrives in a team and fast-paced environment, you will be an excellent fit for this role. If you have the necessary skills and qualifications, please submit your application.
This is a permanent full-time position working between 0600-1800 hours, with flexibility required due to business needs. You can expect to work every second weekend and some public holidays.