Customer Relationship Specialist - Cairns
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About The Role
Do you have a passion for customer service and want to work with a driven, supportive, and fun team? At the BOQ Group, we believe in the power and potential of people.
We are excited to grow our Cairns team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want to hear from you! The purpose of this position is to provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs, provisioning relevant financial products and services, and facilitating referrals to specialist teams where required.
The role works closely with the Branch Manager to develop customer relationships through regular contact, proactive lead management, seeking opportunities for referrals, executing customer loan maintenance needs, and coaching Customer Service Officers.
About You
As an experienced Customer Relationship Specialist, you will be a passionate and high-performing operator who consistently delivers an outstanding customer experience. You will demonstrate excellent customer service experience, preferably from the banking industry, and exposure to consumer lending would be advantageous.
Your drive to build long-lasting relationships and create positive customer experiences will set you apart. You will be a key contributor to a collaborative team environment, always willing to go above and beyond for your customers and colleagues. Your personalized approach and a "can do" attitude will ensure success in all aspects of your role.
You should have the ability to learn and confidently use various technical financial systems. Excellent written and verbal communication skills, along with strong attention to detail, are essential for providing top-notch service.
About Us
BOQ Group is a unique collection of challenger brands with a purpose—to provide a genuine alternative to Australian financial services for customers and employees. Our brands include Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, each with its own customer base and brand personality but united by a common goal: to build social capital through banking.
Our inclusive vision fosters a workspace that values diversity and creates new possibilities, where our people feel confident to bring their best selves to work every day. We embrace differences and believe our workforce should reflect the communities we serve.
Since 2021, BOQ Group has been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we implemented an innovative Reconciliation Plan to promote inclusivity across the group.
Our Benefits
We offer a comprehensive benefits package designed to support your professional and personal growth, including:
* Flexible working arrangements
* Discounted financial products
* Salary sacrificing options
* Paid parental leave with no minimum requirements
* Option to purchase additional annual leave
* Discounted private health insurance
* Employee Assistance Program (EAP)
* Access to employee network groups, including First Nations Reconciliation, LGBTQIA+, Multicultural, and others
* Pride in Diversity membership
How To Apply
To apply, follow the links or visit our Careers Page. BOQ Group is committed to diversity and encourages Aboriginal and Torres Strait Islander People to apply. We celebrate and include people of all backgrounds, genders, and abilities. When applying, you may share your pronouns and any reasonable adjustments needed during the interview process.
Employment is contingent upon background screening to comply with the Anti-Money Laundering and Counter Terrorism Financing Act, including identity verification, reference checks, criminal background checks, and others as required.
Please no agency applications.
Referral Program
This role is eligible for our Referral Bonus Program (internal employees only). To refer a friend, follow these steps:
* Follow this link: External Job Advert
* Click on "Send job to a friend"
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Finance, Healthcare, Customer Service
* Industries: Banking, Healthcare, Financial Services
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