About Us
Founded in 2011, our company is a leading provider of high-performing customer-centric services in Retail Security, Electronic Security Services, and Cleaning and Maintenance Management.
We operate across every state and territory, offering industry-specific solutions that deliver real benefits.
To succeed, we combine skilled professionals with local knowledge to provide innovative solutions tailored to each customer's needs.
We're seeking Monitoring Centre Operators who will work closely with the Monitoring Centre Manager and National Technical Solutions Manager in a team environment.
Key Responsibilities:
1. Monitoring alarm systems for commercial and residential sites according to client instructions.
2. Remote monitoring of CCTV systems.
3. Providing consistent customer service.
4. Managing a high-volume of inbound/outbound calls.
5. Maintaining confidentiality and accuracy with client information, as well as administering the monitoring database.
Requirements:
* A strong understanding of the Patriot Monitoring System is an advantage.
* Excellent phone manner, with a polite, friendly, and positive attitude.
* Strong written and verbal communication skills.
* Ability to multitask, prioritize duties, and solve problems effectively.
* Familiarity with Microsoft Office and general IT skills, including fast typing.
Essential Qualifications:
1. Current Victorian Private Security License (Monitoring Centre Operator).
2. Availability to work on a rotating roster, including days, nights, and weekends.
3. Ideal candidate has their own transportation.
Suitable candidates will be contacted following the application process.