General Manager Strategic Business Services
Are you a strategic thinker with a passion for innovation, operational excellence and public value?
Shape the future of service delivery as the General Manager, Strategic Business Services. This pivotal leadership role offers the opportunity to influence at a senior level and lead meaningful change.
Would you like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community.
We value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers' health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.
The Role
Within the Service Delivery Division, the Strategic Business Services Branch is responsible for providing strategic and project support to the Executive Director and other senior officers within the Division. In particular, the Branch manages the cashiering services for the Group; undertakes business improvement projects; develops operational policies; and manages operational projects within the Division.
As the General Manager Strategic Business Services you will drive strategic initiatives, business improvement, operational policy and key reform projects across a diverse and high‐impact portfolio. You will lead a multidisciplinary team, support senior executives, and play a central role in strengthening systems, processes and digital service delivery for a large and complex division.
Success in this role comes from strong strategic leadership, the ability to build effective relationships and communicate confidently with diverse stakeholders. You will need solid experience in business systems and operational support, along with a good understanding of regulatory and licensing environments. The capacity to drive business improvement, lead digital and operational reform, and deliver practical solutions is essential. Coaching, mentoring and developing your team will also be key to achieving high performance and positive outcomes.
Please refer to theJob Description Form(JDF) for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.
How to apply
We ask for you to provide:
A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following role specific requirements and leadership behaviours:
Demonstrated high level strategic management skills and experience, including an ability to lead and develop staff within a positive team environment.
Demonstrated experience in business systems management, cashiering services and knowledge and understanding of regulatory frameworks and licensing systems.
You think critically and strategically to solve problems and enhance effectiveness.
Shortlisted applicants will have their skills and experience in relation to the remaining role specific requirements and leadership behaviours assessed in further stages of the recruitment process. The complete list of role specific requirements and expected leadership behaviours can be found in the Job Description Form.
Benefits working for LGIRS
* Flexible working hours (with a standard 37.5 hour week)
* Flexible working arrangements (from home, the field and office)
* 20 days of annual leave per year (which can be taken at half pay)
* 17.5% leave loading paid annually on accrued annual leave
* 15 days personal leave per year
* 13 weeks long service leave every seven years (which can be taken at half pay)
* 18 weeks paid parental leave (after 12 months of service)
* 3 public holidays in lieu per year
* 5 days reproductive leave per year
* 10 days disability leave per year
* 5 days bereavement leave
* 5 days cultural leave for Aboriginal and Torres Strait Islander people per year
* Ability to purchase additional annual leave
* Opportunities for professional development, acting, shadowing and mentoring
* Stable work, job security, fair remuneration and 12% superannuation contributions
Interested? Click on "Apply" now to learn more about the role and how to apply for the position.
Applications close at 4pm on Wednesday 4 March 2026 (WST)
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